Returns & Exchanges
At apiSanitizer, we stand behind the quality of our products and offer a 30-day window for returns or exchanges on all items in their original condition. We aim to make the process as seamless as possible to ensure your complete satisfaction with every purchase.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and seals are intact, and include a printout of your authorization email.
Ship the Item
Affix the provided prepaid shipping label to your box and drop it off at any authorized courier location within 7 business days.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing